Terms & Conditions - Cassia Resorts
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Terms & Conditions

This page states the Terms and Conditions under which you (Visitor) may visit this website/app. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this website, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website/app.

All logos, brands and marks appearing in this website/app, except as otherwise noted, are properties either owned, or used under licence, and / or its associate entities who feature on this website/app. The use of these properties or any other content on this website/app, except as provided in these terms and conditions or in the website/app content, is strictly prohibited.
You may not sell or modify the content of this website/app or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

Security Rules

Visitors are prohibited from violating or attempting to violate the security of the website, including, without limitation,

  • accessing data not intended for such user or logging into a server or account which the user is not authorized to access,
  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
  • attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “trojan horse” to the website/app, overloading, “flooding”, “mail bombing” or “crashing”, or
  • sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. Its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

General Rules

Visitors may not use the website/app in order to transmit, distribute, store or destroy material

  • that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation,
  • in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or
  • that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

This website/app contains links to other website/app. These links are provided solely as a convenience to you. Wherever such link/s lead to website/app which do not belong to Cassia Resorts and / or its associate entities, Cassia Resorts is not responsible for the content of linked website/app and does not make any representations regarding the correctness or accuracy of the content on such website. If you decide to access such linked website, you do so at your own risk.

Similarly, this website can be made accessible through a link created by other website. Access to this website through such link/s shall not mean or be deemed to mean that the objectives, aims, purposes, ideas, concepts of such other website or their aim or purpose in establishing such link/s to this website are necessarily the same or similar to the idea, concept, aim or purpose of our website or that such links have been authorised by Cassia Resorts and / or its associate entities. We are not responsible for any representation/s of such other website while affording such link and no liability can arise upon Cassia Resorts and / or its associate entities consequent to such representation, its correctness or accuracy. In the event that any link/s afforded by any other website derogatory in nature to the objectives, aims, purposes, ideas and concepts of this website/app is utilised to visit this website and such event is brought to the notice or is within the knowledge of Cassia Resorts and / or its associate entities, civil or criminal remedies as may be appropriate shall be invoked.


1. We request you to guarantee your reservation by providing credit card details. Companies with credit facility can guarantee their reservation by sending a billing letter duly signed by an authorized person.
2. The hotel reserves the right to cancel / release non-guaranteed reservations 72 Hours prior to the date of arrival.

3.The hotel reserves the right to charge one night’s room rate on the credit card given for guarantee purpose unless the reservation is guaranteed by a company letter or an advance deposit.
4. All Guaranteed room reservations not cancelled 72 Hours prior to arrival would attract full a retention charge equivalent to 50 % of the total package.
5. We do not accept personal cheques.
6.Children below 6 years of age sharing the same bed will be complimentary. Children above 6 years of age or third person will be charged as applicable per person per night.
7.Any change in the reservation may attract additional charges.
8.Non-residential/ visitors guests need to furnish valid ID Proof while visiting residential guests & visitors are not allowed into the guest rooms after 20:00 hrs.
9.As per Government of India norms, you are requested to carry a valid photo-ID which features your address and present it at the time of Check-In.

On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.

You agree to defend, indemnify, and hold harmless Cassia Resorts and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website/app material or your breach of these terms and conditions of website/app use.

While all reasonable care has been taken in providing the content on this website/app, Cassia Resorts. and / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this website/app.

No warranty is given that the website/app will operate error-free or that this website/app and its server are free of computer viruses or other harmful mechanisms. If your use of the website/app results in the need for servicing or replacing equipment or data,Cassia Resorts and / or its associate entities are not responsible for those costs.

The website/app is provided on an ‘as is’ basis without any warranties either express or implied whatsoever. Cassia Resorts and / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non-infringement of third parties rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.

In no event shall Cassia Resorts, or any parties, organisations or entities associated with the corporate brand name Cassia Resorts or otherwise, mentioned at this website/app be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website/app and the website/app material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisations or entities were advised of the possibility of such damages.

Cassia Resorts welcomes you to its website and looks forward to a meaningful interaction with you. Cassia Resorts respects an individual’s right to privacy. This policy lays down our practices with respect to confidentiality and disclosure of personal information. Please familiarize yourself with our privacy practices, as given below. Should you choose to share your personal information with Cassia Resorts, it will be assumed that you have no objection to the terms of this privacy policy.Collection of Personal Information

  • Cassia Resorts collects personal information only when it is required for business purposes.
  • While collecting any personal information, Cassia Resorts indicates the purpose of collection of such information and obtains the consent of the provider of the information in writing. Cassia Resorts gives the person providing the information with an option of not providing the information. He also has the option of withdrawing his consent given earlier. In such cases, Cassia Resorts may choose not to provide any services/supply goods for which the information was necessary.
  • While collecting information, Cassia Resorts or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of –
  • the fact that the information is being collected
  • the purpose for which the information is being collected; and
  • the intended recipients of the information
  • The providers of information are permitted, as and when requested by them, to review the information they had provided.

Confidentiality and Disclosure of personal information

  • The terms of confidentiality and disclosure of personal information will be recorded in the non-disclosure agreement that may be entered into with the provider of the information.
  • Cassia Resorts has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of personal information.
  • Cassia Resorts uses the personal information only for the purpose for which the same has been furnished. Cassia Resorts does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes. In such cases also, confidentiality of such information is maintained.

Policy for Website/App usage

  • Any personal information shared by you in this website/app shall be kept confidential in accordance with Cassia Resorts reasonable security practices and procedures. Personal information, shared by you, shall be used for doing the intended business with you.
  • Cassia Resorts assures you that in the event of your personal information being shared by the Company with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you. You hereby grant your consent to Cassia Resorts to share such information with its subsidiaries, business associates etc.
  • Cassia Resorts reserves its rights to collect, analyze and disseminate aggregate website/app usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries and business associates as a general business practice.
  • In the course of its business Cassia Resorts may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.
  • Cookies: – To personalize your experience on the Company’s website/app or to support one of its promotions, Cassia Resorts may assign your computer browser a unique random number (cookie). “Cookies” enhance website/app performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security will not be compromised when you accept a “cookie” from the Company’s website/app.
  • Cassia Resorts shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorised persons consequent to misuse of the internet environment.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection E-commerce Rules, 2020 and the Rules framed thereunder, the name and contact details of the Grievance Officer are provided below:



9AM – 5PM (on all working days)Changes to the Policy

  • Cassia Resorts reserves its right to revise this privacy policy from time to time at its sole discretion. Such policy will be available on the Company website/app.


All words and expressions used herein and not defined, but defined in the Information Technology Act, 2000 and/or the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 shall have the meanings respectively assigned to them thereunder.